Sonos revenue falls in the aftermath of company’s messy app debacle
Image: Cath Virginia / The Verge
Sonos is still trying to climb out from the hole it dug itself earlier this year by recklessly shipping an overhauled mobile app well before the software was actually ready. Today, just a couple weeks after the release of its latest hardware products — the Arc Ultra and Sub 4 — Sonos reported its fiscal Q4 2024 earnings. And the damage done by the app debacle is clear.
Revenue was down 8 percent year over year, which Sonos attributed to “softer demand due to challenging market conditions and challenges resulting from our recent app rollout.” During the quarter, the company sank $4 million into unspecified “app recovery investments.” (Sonos previously estimated it could spend up to $30 million to resolve all of the trouble that has...