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How Amex uses AI to increase efficiency: 40% fewer IT escalations, 85% travel assistance boost
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How Amex uses AI to increase efficiency: 40% fewer IT escalations, 85% travel assistance boost

DATE POSTED:April 2, 2025
VentureBeat
Original article
VentureBeat/MidjourneyAmex has more than 70 AI use cases in production, including an IT chatbot that solves issues on its own and a travel counselor assistant.Read More
VentureBeat
Original article
Newswire > How Amex uses AI to increase efficiency: 40% fewer IT escalations, 85% travel assistance boost

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