ClassPass Hands Most Customer Inquiries to AI in 24/7 Support Shift
ClassPass is using artificial intelligence (AI) to absorb a growing share of customer support work as inquiry volumes rise, shifting its operation to a chat-first, 24/7 model and reorganizing how agen...
Why Businesses Are Replacing Checks With Virtual Cards and ACH
B2B payments innovation tends to scale in lockstep with supplier acceptance.
For years, that dynamic slowed the progress of corporate back offices. Buyers were reluctant to push new payment...
Fundamental Raises $255 Million for AI Large Tabular Model
Artificial intelligence (AI) company Fundamental has teamed with Amazon and raised $255 million.
The company, which has developed a “large tabular model” (LTM) to glean predictions f...
Mastercard and UAE Team to Counter Cyberthreats
Mastercard has launched a cybersecurity partnership with the United Arab Emirates (UAE).
The collaboration will see Mastercard and the UAE Cyber Security Council (CSC) collaborate on bes...