Companies Bet Customer Service AI Pays
Klarna’s $15 billion IPO was more than a financial milestone. It spotlighted how the Swedish buy-now-pay-later (BNPL) firm is grappling with artificial intelligence (AI) at the heart of its operatio...
How platforms are responding to the Charlie Kirk shooting
Horrifying videos of influencer and right-wing activist Charlie Kirk being fatally shot were widely available on social media platforms. We’ve reached out to some of the platforms to ask how ...
Inside the Stream: Gen AI Adoption and Euro CTV Challenges
Colin attended the Connected TV World Summit in London this week and shares his observations about the CTV landscape in Europe and some of the challenges. First we discuss new research from Bango de...