Companies Bet Customer Service AI Pays
Klarna’s $15 billion IPO was more than a financial milestone. It spotlighted how the Swedish buy-now-pay-later (BNPL) firm is grappling with artificial intelligence (AI) at the heart of its operatio...
How platforms are responding to the Charlie Kirk shooting
Horrifying videos of influencer and right-wing activist Charlie Kirk being fatally shot were widely available on social media platforms. We’ve reached out to some of the platforms to ask how ...