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When Something Goes Wrong With Your Flight, These People Take Charge
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When Something Goes Wrong With Your Flight, These People Take Charge

DATE POSTED:December 21, 2025
NYT > Technology
Original article
Inside a tornado-hardened office in Texas, 1,700 American Airlines employees manage the carrier’s operations, responding to bad weather, plane trouble and ailing passengers.
NYT > Technology
Original article
Newswire > When Something Goes Wrong With Your Flight, These People Take Charge

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