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In a world where convenience is the baseline and immediacy is expected, a slow refund can do more than frustrate. It can send customers running.
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Data from the latest “Money Mobility Tracker®,” “Instant Shift: How Choice, Certainty and Convenience Are Driving Demand for Instant Payments,” a collaboration with Ingo Payments, found that 63% of U.S. consumers now expect ...
Main Street businesses, vital to the U.S. economy, have seen their growth rate significantly fade since late 2024 through Q1 2025, lagging behind the overall U.S. business growth despite a strong post-pandemic rebound.
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This slowdown is largely attributed to fewer new establishments and slower wage growth compared to larger firms, with restaurants and retail sectors...
Watch more: Stax Turns People Power Into Competitive Advantage as Margins Tighten
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In payments, innovation is both currency and challenge, and distinguishing oneself from the ever-growing crowd of FinTech disruptors and established giants has become more difficult than ever.
As economic headwinds continue to reshape the industry, the perennial “build, buy or partner”...
Payments executives are looking to AI for spend management and fraud detection, Coupa GM and SVP of Payments, Treasury and Supplier Services Bill Wardwell writes in a new PYMNTS eBook, “Halftime 2025: Charting the Future of Payments.”
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In the face of unprecedented economic volatility, artificial intelligence (AI) adoption challenges and increasingly sophisticated fraud...
Persistent economic challenges—from lingering inflation to ongoing tariff uncertainty—continue to place pressure on business operations and cash flow. For finance leaders, this volatility has intensified the need to optimize accounts receivable (AR), turning a traditional back-office function into a strategic priority. As companies seek to unlock working capital and fuel growth, the demand for...
A recent report challenges the conventional wisdom surrounding online shopping, revealing that the digital divide among age groups is narrowing, with older generations engaging in eCommerce at rates comparable to their younger counterparts.
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Published by PYMNTS Intelligence, “How People Pay: Payment Choice Depends on Shopping Channel” unpacks consumer shopping and...
For years, small and mid-sized businesses (SMBs) have relied on search engine optimization (SEO) to drive discovery, traffic and sales. But the rise of generative artificial intelligence (AI) is fundamentally changing how people find information online, and with it, the businesses behind them.
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Instead of surfacing website links, AI chatbots like ChatGPT, Google’s AI...
The legislative project dubbed “Crypto Week” stumbled Tuesday (July 15) when a group of House Republicans demanded changes to a stablecoin bill that was passed earlier by the Senate.
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These lawmakers joined with Democrats to stop a procedural step that is required to allow consideration of the three crypto-related bills that make up Crypto Week, Bloomberg reported...
Amazon Web Services (AWS) and Vonage have partnered to deliver “natural-sounding” artificial intelligence (AI) voice agents for use in customer support and proactive outbound engagement like reminder calls and follow-ups.
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This collaboration brings together AWS’ speech-to-speech foundation model Amazon Nova Sonic, which enables “more humanlike voice conversations,” and...
Meta faces a continuing battle with the European Commission over the company’s “consent or pay” model that allows ad-free services for a fee.
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The European Commission wrote Meta last week, saying that this model needs more work to bring it into compliance with antitrust provisions of the European Union’s Digital Markets Act, Bloomberg reported Tuesday (July 15), citing...