Verizon exec reveals responsible AI strategy amid ‘Wild West’ landscape

Verizon's exec leading AI for network enablement, Michael Raj, said that the field of AI auditing is still in its early stages and that companies need to accelerate their efforts. The steady drumbeat of big mistakes by customer support AI agents, for example from big names like Chevy, Air Canada, and even New York City, or even by leading LLM providers like Google, which featured black Nazis, has brought a renewed focus on the need for more reliability.Read More