Xbox AI is in testing and it will be more than a chatbot

Get ready for a whole new level of gaming support! Microsoft is bringing artificial intelligence (AI) to your Xbox experience. With Xbox AI, getting help with your console is about to become easier and more convenient than ever before.

Xbox AI is being tested to make gaming support smoother and more efficient, from answering your questions to possibly even helping with game refunds.

As of now, Microsoft’s Xbox AI is in the testing phase as an internal prototype. It’s described as an Xbox Support Virtual Agent, which is an animated character capable of interacting with users through voice or text. The AI draws information from existing Xbox Support pages to provide responses to user queries, indicating a focus on streamlining customer support processes within the Xbox gaming ecosystem.

“We are testing an Xbox Support Virtual Agent, an internal prototype of an animated character that can query Xbox Support topics with voice or text,” revealed Haiyan Zhang, the general manager of Gaming AI at Xbox, in a statement to CNET.

Furthermore, reports suggest that the AI-powered chatbot may extend its functionality beyond just answering questions. There are indications that it could potentially handle processes such as game refunds, offering a multifaceted approach to customer assistance.

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While specific details about the launch date or full capabilities of Xbox AI haven’t been disclosed by Microsoft, the company’s commitment to integrating AI into its gaming platform is evident. This initiative aligns with Microsoft’s broader strategy of leveraging AI across its product lineup to enhance user experiences and streamline operations.

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